Terms & Conditions
Terms & Conditions
Welcome to the Silver Siren Bitters & Syrups website. By accessing this website or placing an order through our online store, you agree to the following terms and conditions. Please read them carefully before using our site or making a purchase.
Use of This Website
This website and its content are intended for personal, non-commercial use by customers seeking information about or purchasing products from Silver Siren Bitters & Syrups. By using this site, you agree not to misuse, reproduce, copy, distribute, or exploit any content, images, or materials without written permission.
Product Information
Our bitters, syrups, and botanical elixirs are handcrafted in small batches using thoughtfully selected ingredients. Because our products are artisanally produced, slight variations in color, flavor, and appearance may occur and are considered part of the character of the product.
We make every effort to ensure that product descriptions, images, and pricing are accurate. However, Silver Siren reserves the right to correct errors, update information, or modify product availability at any time without prior notice.
Orders & Payment
All orders placed through our website are subject to acceptance and availability. Once an order is placed, you will receive a confirmation email acknowledging receipt of your order.
Silver Siren reserves the right to cancel or refuse any order if necessary, including situations involving product availability, pricing errors, or suspected fraudulent activity.
Shipping
Orders are processed and shipped according to the information outlined in our Shipping Policy. Delivery timelines may vary depending on location, shipping carrier performance, and seasonal conditions.
Order Concerns
Because our products are food items and sealed for safety, returned bottles cannot be accepted.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can review and resolve the issue. To assist us in evaluating the situation, please include a short video showing the packaging and items as received. Claims submitted after 48 hours of confirmed delivery may not be eligible for resolution.
Intellectual Property
All content on this website—including text, branding, logos, product names, photographs, recipes, and graphics—is the property of Silver Siren Bitters & Syrups unless otherwise noted. These materials may not be reproduced, distributed, or used without written permission.
Limitation of Liability
Silver Siren Bitters & Syrups shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or this website. Our products are intended for culinary and beverage use as described.
Changes to These Terms
Silver Siren reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.
Contact Information
For questions regarding these Terms & Conditions or any order-related concerns, please contact us at:
Silver Siren Bitters & Syrups
Hawai‘i Island, USA
Mahalo for supporting Silver Siren and handcrafted flavors created with thoughtfully chosen ingredients and island inspiration.