Refund Policy

Because our bitters, syrups and elixirs are handcrafted in small batches and sealed for quality and safety, we are unable to accept returned bottles.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly. To help us assess the situation, please include a short video showing the packaging and items as received.

You can reach us at [your email address], and we will respond as quickly as possible.

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Mahalo for supporting Silver Siren and handcrafted flavors from Hawai‘i Island.

Each bottle is created with thoughtfully selected ingredients and crafted to bring elegant flavor to every glass, plate and gathering.

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Claims submitted after 48 hours of confirmed delivery may not be eligible for resolution.

Please retain all packaging materials until the issue has been reviewed.